Returns

At The Bonnie mob we are happy to both exchange items and refund if you are not satisfied with your order within 7 days of delivery.

Important information

  •  Fill in the returns/exchange form as necessary. Your order number, name and address are important so please include this.
  • All items must be returned via recorded delivery. The Bonnie mob Hong Kong does not take any responsibility for items lost in transit.
  • Return items must be in the same condition when sent. Complete with all labels and in perfect condition. The Bonnie mob Hong Kong reserves the right to refuse a return/exchange if the goods are not in the original condition. If your item is faulty The Bonnie baby Asia Ltd will refund your postage costs.
  • Bonnie baby Asia Ltd does not cover the cost of return delivery.
  • When returning an item for exchanges please include a cheque for the amount of delivery stated on your invoice. This covers the cost of return delivery. Cheques should be made payable to Bonnie baby Asia Ltd.

Returns address

Bonnie baby Asia Ltd, 8/F Shui Hong Industrial Building, 547-549 Castle Peak Road, New Territories, Hong Kong

What happens when you have received my return?

  • The Bonnie mob will endeavour to process all returns and exchanges within 7 working days of receipt.
  • You will be emailed to inform you of any actions taken.
  • Refunds can take 5-10 working days to appear in your bank account.